collaboration solutions

WHETHER YOU WANT TO INTEGRATE YOUR EXISTING SOLUTIONS OR BUILD SOMETHING FROM SCRATCH, WE WILL HELP YOU MEET YOUR BUSINESS GOALS AND ACHIEVE BETTER COLLABORATION.

Intracol provide a full stack of enterprise Collaboration solutions. By creating an integration between your existing solutions or building something from scratch, we will help you improve your team productivity and collaboration process. Intracol is a trusted partner to most recognizable companies in the Finance, Telecommunications and Health industry among many others.

Team Collaboration

  • Boost team productivity
  • Enable teams to collaborate easier, faster and more effective
  • Make distributed teams effective
  • IM
  • Audio & Video Calling
  • Conferencing
  • Immersive Telepresence

Customer & Partner Collaboration

  • Be relevant to customers
  • Boost customer satisfaction
  • Increase efficiency in partner collaboration
  • Keep partners closer and engaged
  • Contact Centers
  • External IM
  • Audio & Video Calling
  • Embedded collaboration experiences within customer and partner portals

Embedded Collaboration in Business Process & Tools

  • Increase business agility through embedding collaboration within business processes
  • Shorten time for decision making
  • Standardize compliance across collaboration channels
  • Custom collaboration applications and solutions
  • Integrated collaboration within business process tools
  • Omni-channel collaboration solutions

TECHNOLOGIES WE USE TO IMPROVE COLLABORATION

HOW WE SAVED 5.6 MILLION EURO PER MONTH FOR THE BIGGEST GERMAN MOBILE OPERATOR WHILE IMPROVING THEIR COLLABORATION PROCESS.

70 000 employees had to make 8+ clicks while losing 5+ minutes each time they jоin a meeting.

INTRACOL introduced a solution that not only facilitates the process, but completely improved the collaboration in the enterprise. The benefits are substantial and measurable:

  • • 280 000 minutes saved every day
  • • 1 click solution
  • • 5.6 million euro in monthly savings
  • • More meetings started on time

Technology stack used: WebEx, Jabber, C#, C++

how one of the biggest german banks started to take more informed and fast decissions

Every business deals with the problem cause by handling multiple information sources like email, messenger, support system, CRM…the list goes on. The result: miscommunication, lack of alignment, wrong decisions.

INTRACOL developed a highly secured tailor-made middleware that aggregates the communication flow from all channels, so everyone in the organization is on the same page, while using their preferred tools. The results are:

  • • Faster communication – no need of constant switch between different communication channels
  • • Ability to faster decision taking, due to the fact that there is no missing information, everything is in one secure place.
  • • Overall improvement in the enterprise collaboration

Technology stack used: Jabber, Integration with Exchange, Cisco Unified Presence Server(CUPS), Java, JavaScript, AngularJS, Spring Boot, Spring Cloud, Spring Cloud Zookeeper, OAuth2

HOW VIACTIV IMPROVED THEIR CUSTOMER SATISFACTION AND SUPPORT

VIACTIV seized an opportunity – know in advance who is calling on their support numbers, so they could serve their clients better and improve overall satisfaction rate. The solution required integration between their existing CRM with the call handling system, so the info about the caller is displayed before the call agent accept the call.

INTRACOL developed just the right solution that resulted in the following benefits for VIACTIV :

  • • Significant increase of the customer satisfaction;
  • • Overall improvement of the support team performance;
  • • Cost optimization of the existing solutions;

Technology stack used: JavaScript, jQuery, Jabber, CUCM (Cisco Unified Communications Manager), CWIC, C#, Add-in Express

GET IN TOUCH WITH INTRACOL

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