Enables closer communication with existing customer base, delivering personalized messaging with Cisco Tropo.
Run targeted telesales and telemarketing campaigns in a very short time with immediate result overview.
Ensure compliance via customer voice recording whenever you need it.
Our custom implementation and integration work is based on standardized extension mechanisms like Open APIs and similar interfaces. The Cisco Tropo based solutions we deliver are Enterprise-ready via implementing the concepts of scalability, security and high-availability.
Whether it is to announce a new product or a service, run a customer satisfaction (CSat) survey, manage events out of Google Calendar or MS Office 365 or interact with your customers and partners for other reasons, Intracol can build the necessary solution for it.
Intracol is a trusted partner to a leading European multinational telecommunications company in providing its customers with better support services by building a Cross-cluster Hunt Group solution based on Cisco Tropo and CUCM. It offers hunt group administration using different components’ APIs from CUCM and CUCDM, as well as call management using Cisco Tropo capabilities.
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